M&S Bank is demanding loyal credit card customers submit documents to prove their identity — a decade or more after opening their account.
In some cases borrowers are being asked for two forms of I.D. that have been signed by an independent professional.
The move primarily affects long-standing customers who applied for a credit card before M&S Bank introduced tougher identity checks to prevent fraud.
But shoppers say the demands are 'way over the top' and fear they could be blacklisted by the firm if they do not comply with the security checks.
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