Wednesday, 23 November 2016

Samsung Galaxy S7 Has No Battery Issues

Galaxy S7

Samsung has denied claims that another one of its most popular devices is a dangerous fire risk.

The South Korean phone giant has moved to reassure users of its Galaxy S7 smartphone after a report earlier this week that one device had exploded in a Canadian man's car.

The device, which was kept in the man's pocket, allegedly began to warm up before exploding and filling the car with smoke, leaving him with second-degree burns.

Now Samsung, which had to issue a worldwide apology and recall of its Galaxy Note 7 device following a similar issue earlier this year, has released a statement saying that customers have nothing to worry about.

The company said, "Samsung stands behind the quality and safety of the Galaxy S7 family."

"There have been no confirmed cases of internal battery failure with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage."

"Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident."

The company says that any Galaxy S7 users with worries should contact Samsung directly.

The news comes as Samsung looks to bounce back from the damage done by the fiery end to the Galaxy Note 7.

The premature end to Galaxy Note 7 sales could cost Samsung up to $17 billion, analysts have forecasted.

Overall, the company had to recall around 2.5 million affected devices worldwide, with many customers taking a refund or switching to another Samsung smartphone.

However it seems that the whole fiasco has not damaged customer perceptions of Samsung, as research released earlier this week found that many would still be happy to shop with the company.

But the issue may now affect the launch of some of the company's next great devices.

Sources with knowledge of Samsung's plans have suggested the company may push back future handsets until it has determined the cause of the Note 7's overheating issue.

This includes the highly-anticipated Samsung Galaxy S8, which may now no longer make an appearance at the Mobile World Congress show in Barcelona next February, as has been the case with previous launches.


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