In Austria local Job Centre officials has been told not to use the term MIGRANT.
Officials ended up being bombarded with so many questions from people who were demanding to know why a large Afghan migrant family was given the equivalent of more than £5,000 per month in benefits or cash for new furniture that they apparently made an internal document on how to deal with such issues.
Under the title "For a self-conscious dealing with the issue of asylum", the job office wants to train employees to convince angry Austrians who feel disadvantaged that things are not so bad.
Local media dubbed the document "a language policy bible”.
Under the new speech code, rules have apparently been issued not to use the word "asylum seeker" or "migrant" anymore.
Instead, the job office should differentiate between asylum seekers, persons entitled to asylum and persons entitled to subsidiary protection.
If someone were to ask why asylum seekers are given advantage in courses or money, the job counsellor should answer back with the question: "Do you know asylum seekers who have said so to you?"
When people raise the fact that asylum seekers in Vienna get a free public transport card, job office employees should point out that there are only "discounted tickets" without mentioning the discount.
The internal document also states that it is best to say it is an incorrect stereotype that there are economic migrants who just want money and that it is not true that they are rolling out the red carpet for migrants, as is reported in local media.
The code of contact however has infuriated staff with one anonymous employee telling local newspaper Krone: "There is pressure from above to give these people preferential treatment."
Another said that the internal booklet served to "deceive Viennese job seekers".
Spokesman Sebastian Paulick of the job office pointed out that the booklet was just meant to help employees.
He said: "Especially in the first half of the year our employees were confronted with many questions about the asylum issue, which went far beyond the knowledge of our employees. We have collected the most common questions and tried to answer them at a factual level."
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