Saturday, 15 October 2016

RBS, Natwest and Ulster Bank facing debit card problems

RBS, Natwest and Ulster Bank

RBS, Natwest and Ulster Bank customers are facing backlash over its debit card declining issues.

An RBS spokesman told Sky News: "We are aware that some customers are experiencing issues using their debit card.

"We are working on resolving this issue and apologise for any inconvenience".

It is currently believed problems have arisen with sterling transactions at point of sale, when using a merchant's card terminal.

There are no indications of how many customers have been affected, but RBS and Natwest are facing a stream of enquiries on Twitter relating to the issue.

This is not the first banking glitch to infuriate customers.

In January, Natwest and RBS customers reported debit cards being declined at the tills and pins blocked on News Year's Day.

In September 2015, customers could not withdraw cash or use their card in branches.

Before that in July people were locked out of their online bank accounts with RBS citing a cyber attack for the problem.

Then in June 2015, many were left without cash for a weekend after 600,000 transactions were delayed.

It is not yet clear how many customers could be affected, but RBS and NatWest are facing a stream of enquires from customers.

A spokesman from the bank said: "We are aware that some customers are experiencing issues using their debit card. We are working on resolving this issue and apologise for any inconvenience."

Natwest also Tweeted to tell its customers it currently could not "give a time scale" on the issue.


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