Samsung's Galaxy Note 7 exchange programme officially launched in the UK.
Samsung is telling affected owners to contact their suppliers, but many of the suppliers say they are already contacting their customers directly.
The devices were recalled after a small number of reports around the world of the batteries exploding.
Samsung is offering free replacements. and told the BBC each supplier had a limited amount of new stock with more being released over the next two weeks.
"Each operator has a different process," a spokesman said.
"We are urging people to exchange their devices as quickly as possible".
Galaxy Note 7 devices with a green battery icon rather than white were safe to use, Samsung said.
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