I wish to leave my TalkTalk contract early because of the cyber attack against the company in October 2015.
My problem started about a month ago when my wireless router stopped working. We called TalkTalk and were able to get it going again over the phone.
Three days later we received a call from someone claiming to be from TalkTalk. He stated that, as there had been trouble with the router, it would compensate me with £200 and an engineer would be round the next day to install it.
They asked if I was on internet banking and I said no. They said they can put us on internet banking so we could see the money going in. Then they would take us off it. I then gave our bank details and the person said the money had been sent.
Then they claimed they had put £5,000 in instead of £200. I was asked to go to the post office and get a bank draft to return the money. He told me which form to fill in and how to do it.
However, the post office counter staff told me it was a scam.
VH, Surrey
Well done your post office for stopping you sending this money.
You went straight to the bank and had your accounts changed. After that you contacted TalkTalk’s fraud line while your son began the process of moving you away from TalkTalk. TalkTalk offered to change your number and set up free credit reference agency alerts.
A spokesman said: “We can confirm that none of Mrs H’s details were compromised during the October 2015 attack against TalkTalk.
“In the unlikely event that money is taken from a customer’s bank account as a direct result of the cyber attack, rather than as a result of other information given out by a customer, then as a gesture of goodwill we will waive termination fees.”
This though strikes me as more likely to be a case of information being passed on from a call centre than hacking. Otherwise how did the fraudster know the router was not working?
On these grounds I went back to TalkTalk but it had nothing to add.
*** Based on Telegraph UK
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